Ever had a client just… not show up for their session?

It’s frustrating, it wastes your time, and honestly? It’s usually preventable.

Here’s the secret: automated appointment reminders.

Set them up once per package, and Paperbell automatically reminds every client about their upcoming sessions. No more manual texts, no more no-shows.

Here’s how to set them up:

1. Open any package
2. Click “Emails” tab
3. Click “Add an email”
4. Choose “Before appointment” and set it to 24 hours
5. Write your message or use our template
6. Save!

Pro tip: Set up two reminders – one at 24 hours and another at 1 hour before. The double tap practically guarantees they’ll remember!

Want Even Better Results? Add SMS Reminders!

Your clients can also opt in to receive text reminders on their phones – because let’s be honest, people check texts way more than email!

SMS reminders are included free in your Paperbell subscription. Your clients just need to verify their phone number in their client portal at PaperbellClient.com. Here’s the guide you can send them!

Seriously, go set this up right now in your top 2-3 packages. It’ll take 10 minutes total and you’ll never deal with a preventable no-show again.

P.S. Pro Tip: Set up reminders in one package, then clone it when creating new ones. All your automation comes with it!

The post The Easiest Way to Stop No-Shows (Product Update, November 2025) appeared first on Paperbell Support.

You know that moment when you’re SO ready to get your coaching site live, but then you hit that payment setup wall and – UGH – suddenly you’re researching Stripe vs PayPal for three hours instead of actually launching???

Well bippity-boo, I got you! 

Because you can now launch your gorgeous Paperbell site WITHOUT connecting any payment processor first! (If you want to.)

This is perfecto for coaches who want to start with free offerings. Maybe you’re:

• Still in training and want to offer free practice sessions
• Testing the waters with free discovery calls only
• Building your audience before launching paid packages
• Just want to get your site live and worry about payments later

Your site will be fully functional and ready to take clients – no payment connection required! 

Here’s how it works . . . 

For Free Packages: Your site goes live immediately! Clients can book free discovery calls, attend free workshops, or schedule complimentary sessions. Everything works perfectly without any payment setup.

For Paid Packages: The moment you want to charge for a package, you’ll need to connect either Stripe or PayPal so you can get paid instantly. But until then? Your site is live and ready!

If you’ve been waiting to get your site live because the payment setup felt overwhelming, today’s your day! Your beautiful coaching site can be live in the next 10 minutes! 

QIKYATA

(Questions I Know You’re About To Ask!)

What if I already have payment connected? Nothing changes for you! Your site works exactly the same as before.

Can I add paid packages later? Absolutely! You can connect your payment processor anytime and add paid packages whenever you’re ready.

Which payment processor should I choose? We recommend Stripe for the best experience, but both work great. Here’s the full comparison to help you decide.

How hard is it to connect payments when I’m ready? Super easy! We have step-by-step guides that walk you through everything.

This update is all about removing barriers and getting you live faster. Because the world needs your coaching, and we don’t want payment setup to slow you down!

The post Connect Your Payment Processor, or Don’t! (Product Update, April 2025) appeared first on Paperbell Support.

Ready to add some serious personality to your Paperbell site? Because we just made it WAY easier to showcase your amazing coaching style with videos… basically everywhere!

You know how some coaches are just naturally magnetic on camera? Well, now you can let that shine through your entire Paperbell site!

Here’s everywhere you can now add videos:

Your Homepage Main Image – The main image sits at the top of your site. Now you can replace that image with a welcome video that makes potential clients feel like they already know you! This is HUGE for building that instant connection.

Package Descriptions – Add videos to explain what makes each coaching package special. Nothing beats hearing your passion straight from you!

Short Package Descriptions – Yes, even those quick summaries on your shop page can have video now!

And the newest addition … YouTube Shorts now work perfectly too!

Don’t have a video yet? Here are some ideas that work really well:

• A 60-second “Welcome to working with me” intro
• Quick explanation of your coaching approach
• Client success story (with permission!)
• Behind-the-scenes peek at your process

QIKYATA

(Questions I Know You’re About To Ask!)

Do I need to be a video pro? Not at all! Your phone camera is perfect. Authenticity beats Hollywood production every time.

What if I make my video “unlisted” on YouTube? Perfect! That way it only shows up on your Paperbell site, not in YouTube search.

Can I use the same video in multiple places? Absolutely! One great intro video can work as your homepage hero AND in your main coaching package.

Want the full step-by-step with screenshots? Check out our complete guide here.

I’m so excited to see how you use video to showcase your coaching magic! And remember, you can always start with just one video and add more as you go.

The post Videos Everywhere (including YouTube Shorts!) (Product Update, October 2025) appeared first on Paperbell Support.

Quick but awesome update for you today!

You know those handy smart fields like {client_first_name} and {appointment_datetime} that you use to personalize your automated emails?

Well, they just got even MORE useful!

Smart fields now work in your email subject lines too!

This means you can create subject lines like:

• “{client_first_name}, your session is tomorrow”
• “Upcoming appointment: {appointment_datetime}”
• “Thanks for booking {package_name}, {client_first_name}”

Before, smart fields only worked in the body of your emails. Now they work everywhere, making your automated messages feel even more personal and professional.

Personalized subject lines can really help to get your emails opened. When clients see their own name or specific appointment details in the subject line, they’re way more likely to actually open and read your email.

Where to set this up: Just head to any of your automated emails (in your package settings) and add smart fields to both the subject line AND the email body. Super easy!

Want the complete list of all available smart fields? Check out our guide here.

Also, we’ve added a new one: {your_site_link}!

This smart field automatically inserts your Paperbell site URL into any email. Perfect for when you want to:

• Remind clients where to find your other coaching packages
• Point them back to your site to book additional sessions
• Include your site link in email signatures
• Share your site when following up after discovery calls

Here’s how it works:

Just add {your_site_link} anywhere in your automated emails, and Paperbell will automatically replace it with your actual site URL (like paperbell.me/yourname).

So instead of typing out your full URL every time, you can write something like:

“Thanks for our session today! If you’re ready to dive deeper, check out my other coaching packages at {your_site_link}”

Where to find it:

Head to any package → Emails tab → look for the smart field hints below the text box. You’ll see {your_site_link} listed right alongside {client_first_name}, {appointment_datetime}, and all your other time-saving smart fields!

The post Smart Fields Work in Subject Lines (Product Update, September 2025) appeared first on Paperbell Support.

Have you ever had a client who wanted their partner to get the appointment reminders too? Or maybe someone who asked you to CC their assistant? Or you coach teens and need to make sure their parents are also in the loop?

Well, you know how it goes around here: you ask for it, we build it!

Your clients can now have multiple email addresses on their account!

That’s right – each client can now add up to 4 email addresses, and ALL of those emails will receive:

• Appointment confirmations and reminders
• All automated emails from their packages
• Calendar invites for both 1:1 and group sessions

Here’s how it works:

When you’re editing a client’s info (or when they’re updating their own profile), there’s now a new field called “Additional Emails” right below their main email address. Just add the extra emails separated by commas, and boom – everyone stays in the loop!

QIKYATA 

(Questions I Know You’re About To Ask!)

Can the client add these themselves? Yep! They can add additional emails from their client portal at PaperbellClient.com, or you can add them when you’re updating their info.

Will this mess up my existing client records? Not at all! This is purely additive – existing clients keep working exactly the same, they just have the option to add more emails if they want.

Do all the emails get the same messages? Yes! The additional emails are CC’d on everything the main email receives, and they’re all added to calendar invites.

So next time a client says “Can you make sure my husband gets these emails too?” you can just say “Absolutely!”

The post Multiple Client Emails (Product Update, August 2025) appeared first on Paperbell Support.

Here’s what I’ve been hearing from our coaches lately . . .

Some of you LOVE having your Paperbell calendars synced up with everything, and others would rather just keep things simple and just use Paperbell as their own calendar. 

Great news: now you can do EITHER!

Here’s what’s new with calendar integrations:

We’ve always had rock-solid two-way syncing with Google Calendar, Microsoft Outlook, and Apple iCal. But now we’re adding a fourth option that might just blow your mind…

Option 4: No external calendar at all!

Yep, you read that right. You can now use Paperbell as your complete scheduling solution without connecting any outside calendar. Your Paperbell calendar becomes your ONE source of truth for all your coaching appointments.

So what’s right for YOU?

If you don’t currently use another calendar (like iCal or Google Calendar), no reason to start! Your coaching appointments live happily in Paperbell, and that’s it. 

If you would be lost without your google cal (I’m in this camp!): Connect your main calendar so that Paperbell always checks your availability before letting clients book. This prevents those awkward “oops, I’m actually at my kid’s soccer game” moments!

QIKYATA

(Questions I Know You’re About To Ask!)

What if I change my mind later? No worries! You can connect or disconnect your calendar anytime. We’re flexible like that

Will my clients see any difference? Nope! They’ll still get beautiful calendar invites and reminders regardless of which option you choose.

Do I lose anything by not connecting a calendar? The main thing you lose is automatic conflict-checking. But if you don’t have appointments on another calendar, you might not need that!

The bottom line? Whether you’re a calendar-sync enthusiast or a “less is more” type of coach, we’ve got you covered!Want all the nitty-gritty details? Check out our complete calendar integration guide for step-by-step instructions and troubleshooting tips.

The post Connect Your Calendar, or Don’t! (Product Update, July 2025) appeared first on Paperbell Support.

You know that feeling when you want to check in with a client who bought a package months ago but . . . life got busy and then you totally forgot?

Well, Paperbell just made that problem disappear! 

We’ve extended automated email triggers to fire up to 12 weeks after purchase (it used to max out at 8 weeks). This means you can now create nurture sequences that keep your clients engaged for a full 3 months after they buy from you!

Here’s what this opens up for your coaching business:

Long-term client nurturing Set up emails that check in at 6, 8, 10, or even 12 weeks after purchase. Perfect for those clients who bought a package but haven’t scheduled yet, or for ongoing support throughout longer coaching programs.

Extended onboarding sequences Create a comprehensive welcome series that drips valuable content over 3 months. Think weekly tips, resources, or gentle reminders about getting the most from their coaching investment.

Re-engagement campaigns Schedule follow-up emails that fire 10-12 weeks after purchase to invite clients back for additional sessions or packages. It’s like having a marketing assistant who never forgets!And if you need inspiration for what to send at different time intervals, we’ve got you covered with our automated email templates!

The post Automated Triggers Can Now Fire Up To 12 Weeks After Purchase (Product Update, June 2025) appeared first on Paperbell Support.

Well, I’ve got some exciting news for you… you can now link to even more of your social accounts from your gorgeous Paperbell homepage!

We know you’re working hard to build your audience wherever they hang out online, so we just added three brand new social platforms to your site:

Here’s the full lineup of social sites you can now link from your Paperbell site:

• LinkedIn (perfect for professional coaches!)
• Facebook
• Instagram
• X (Twitter)
• TikTok
• YouTube
• Bluesky 
• Threads 
• Substack 

Your Paperbell site isn’t just where people book with you – it’s your central hub that connects ALL your online presence! 

Adding your social links takes literally 30 seconds:

1. Head to your Shop settings
2. Click on the “Content” tab
3. Scroll down to “Social Media Links”
4. Copy and paste your profile URLs
5. Hit “Save”

Aaaand done! Your social icons will automatically appear at the bottom of your homepage, looking clean and professional.

QIKYATA

(Questions I Know You’re About To Ask!)

What if I’m not on all these platforms? No problem! Just add the ones you use. Empty fields won’t show up on your site.

Can I change the order they appear? They’ll appear in the order we’ve listed them above, but honestly, they look great no matter what!

What if I want to add a platform that’s not listed? Email us! We’re always listening to what you need and adding new platforms as they become popular with coaches.

Pro tip: This is also a great reminder to make sure your Paperbell site link (paperbell.me/your-name) is featured in ALL your social media bios! That way, no matter where people find you, they can easily book with you.

The post Bluesky, Threads, and Substack in Social Links (Product Update, May 2025) appeared first on Paperbell Support.

Has this ever happened to you . . . you get an email that says “Your session has been rescheduled” . . . and you’re left scratching your head wondering what the original time was?

Yeah, we’ve heard from several coaches about this exact frustration! Especially those of you juggling lots of clients or who tend to have last-minute schedule changes. (I know my fellow moms feel me on that one!)

Well, problem solved! 

When you or your client reschedules a session, the automated email now shows BOTH the old date/time AND the new date/time. No more detective work required!

Here’s what your clients will see now:

Previous session: Tuesday, March 15th at 2:00 PM EST
New session: Thursday, March 17th at 10:00 AM EST

Super clear, right?

This works for: 

• Client-initiated reschedules through their portal 

• Any changes you make to appointments on your end 

• Both individual and group sessions

Bet you could guess that this improvement came directly from your feedback!

The post Improved Session Update Emails (Product Update, March 2025) appeared first on Paperbell Support.

Ever wish you could see ALL your coaching packages at once, with a beautiful visual layout that shows price, duration, and (this is the really cool part) how much money each package has made you?

Well, guess what? You can!

We’ve just launched a completely redesigned packages page that gives you an instant bird’s-eye view of your entire coaching business. Check it out by clicking on “Packages” in your Paperbell dashboard.

Here’s what you’ll love about it:

• Visual cards for each package – See everything at a glance with a clean, modern design
• Quick stats on each package – Price, session duration, and number of sessions all visible immediately
• Revenue tracking – See exactly how much each package has earned you (and how many clients have purchased it!)
• Easy comparison – Quickly compare performance across different offerings

This new view makes it super easy to spot which packages are your bestsellers and which ones might need a refresh or promotion boost.

And this is just the beginning! We’re working on a complete overhaul of the package creation process to make it faster, more intuitive, and (dare I say) even fun to create new coaching offers. Stay tuned for those updates coming soon!

The post Your Coaching Packages (Product Update, February 2025) appeared first on Paperbell Support.