No, if a client is a no-show they have used up their session and the system won’t automatically grant them another.<\/p>\n\n\n\n
1. Click on your client’s name in the client section
2. Click on the Packages tab
3. Click on the package name that your client missed a session for
4. Click “Modify” at the top of the screen to change the number of appointments. Note: this field shows the total number, so if your client’s package included 4 sessions and they missed one, you’ll need to change this number to 5 to make 5 total sessions (include the one missed one).<\/p>\n\n\n\n
No, not unless you want to grant them an additional appointment to make up for it. If you like you can leave a note about it in your client’s note section (these are private and not shared with your client).<\/p>\n\n\n\n
Your client might reach out to you to cancel because they’ve missed Paperbell’s window to modify the appointment. How to proceed from here is really up to you.<\/p>\n\n\n\n