{"id":367,"date":"2020-12-21T14:56:43","date_gmt":"2020-12-21T14:56:43","guid":{"rendered":"https:\/\/paperbell.com\/support\/?post_type=ht_kb&#038;p=367"},"modified":"2025-07-22T16:45:51","modified_gmt":"2025-07-22T16:45:51","slug":"how-do-coupon-codes-work","status":"publish","type":"ht_kb","link":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/","title":{"rendered":"Coupon Codes"},"content":{"rendered":"\n<p>First let&#8217;s talk about why you&#8217;d want to use coupon codes:<\/p>\n\n\n\n<p>The most obvious reason is to have a <strong>promotion<\/strong> &#8212; say, 20% off, hosting a limited-time seasonal sale, etc.&nbsp;<\/p>\n\n\n\n<p>You can also use a coupon code to let clients <strong>access packages for free<\/strong>. This is what you&#8217;ll do if you want to <a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/i-want-my-clients-to-pay-outside-of-paperbell-can-i-still-use-the-rest-of-the-features\/\" target=\"_blank\" rel=\"noreferrer noopener\">accept payment outside Paperbell<\/a>. Maybe you have a client who has paid by wire transfer, but you want to track and deliver the service in Paperbell. Simply create a 100%-off coupon code that you share just with them so that they can easily \u201cbuy\u201d your package in Paperbell for free.&nbsp;<\/p>\n\n\n\n<p>Coupon codes are also useful for giving <strong>special prices<\/strong> to VIP clients. For example, you could give clients who already have an ongoing subscription with you a coupon code to purchase additional one-off sessions at a discount.&nbsp;<\/p>\n\n\n\n<p>Another scenario you&#8217;d use a coupon is if a client purchased one package but wants to switch packages and &#8220;<strong>apply the credit<\/strong>&#8221; from their original purchase to the new package. You&#8217;ll create a coupon that reflects the difference in the two prices, and send it to your client for them to use for the new purchase. (<em>Psst<\/em>, don&#8217;t forget to <a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-i-add-or-remove-appointments-from-my-clients-package\/\" target=\"_blank\" rel=\"noreferrer noopener\">remove any remaining appointments<\/a> from their original purchase!)<\/p>\n\n\n\n<p>Read on for all the ins and outs of creating and using coupons (no clipping required)! <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-how-can-i-create-a-coupon-code\">How can I create a coupon code?<\/h2>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Set Up Irresistible Coupons in Paperbell\" width=\"643\" height=\"362\" src=\"https:\/\/www.youtube.com\/embed\/N7VCQwwSPzs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>First off: you will need to use Stripe as your payment processor. You\u2019ll find coupon codes at the very bottom of the pricing section of your package under the &#8220;Pricing&#8221; tab:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"744\" src=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-add-1024x744.png\" alt=\"\" class=\"wp-image-3253\" srcset=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-add-1024x744.png 1024w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-add-300x218.png 300w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-add-768x558.png 768w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-add-50x36.png 50w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-add-1536x1116.png 1536w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-add-60x44.png 60w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-add-100x73.png 100w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-add.png 1916w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>To create a new coupon code, click the <strong>+Add<\/strong> button, enter the code (what your clients will type in to redeem the coupon) and enter the percentage off.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon\">For subscriptions and payment plans, this discount will apply to <strong>every<\/strong> charge in that client&#8217;s subscription\/payment plan.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"484\" src=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-new-coupon--1024x484.png\" alt=\"\" class=\"wp-image-3255\" srcset=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-new-coupon--1024x484.png 1024w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-new-coupon--300x142.png 300w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-new-coupon--768x363.png 768w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-new-coupon--50x24.png 50w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-new-coupon--1536x727.png 1536w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-new-coupon--60x28.png 60w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-new-coupon--100x47.png 100w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-new-coupon-.png 1814w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p> You can also add an expiration date to your coupon, after which it won&#8217;t be redeemable. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"489\" src=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-expy-date-time-toggle-1-1024x489.png\" alt=\"\" class=\"wp-image-3257\" srcset=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-expy-date-time-toggle-1-1024x489.png 1024w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-expy-date-time-toggle-1-300x143.png 300w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-expy-date-time-toggle-1-768x366.png 768w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-expy-date-time-toggle-1-50x24.png 50w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-expy-date-time-toggle-1-1536x733.png 1536w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-expy-date-time-toggle-1-60x29.png 60w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-expy-date-time-toggle-1-100x48.png 100w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/purchase-options-coupon-expy-date-time-toggle-1.png 1832w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"htoc-faq\">FAQ<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1608558170588\"><strong class=\"schema-faq-question\">Where do my clients enter the code?<\/strong> <p class=\"schema-faq-answer\">After scheduling their appointment, clients can enter their coupon code when confirming their payment. It looks like this:<img loading=\"lazy\" decoding=\"async\" width=\"1916\" height=\"1106\" src=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/couponcode.png\" class=\"attachment-full size-full\" alt=\"paperbell coupon code\" style=\"max-width: 100%; height: auto;\" srcset=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/couponcode.png 1916w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/couponcode-300x173.png 300w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/couponcode-1024x591.png 1024w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/couponcode-768x443.png 768w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/couponcode-50x29.png 50w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/couponcode-1536x887.png 1536w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/couponcode-60x35.png 60w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/couponcode-100x58.png 100w\" sizes=\"auto, (max-width: 1916px) 100vw, 1916px\" \/><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1608558203972\"><strong class=\"schema-faq-question\">How can I make a code that applies to more than one package?\u00a0<\/strong> <p class=\"schema-faq-answer\">You can use the same coupon code across different packages, but you\u2019ll need to re-create it for every package.<br\/><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1608558221861\"><strong class=\"schema-faq-question\">Can I create a fixed amount off instead of a percentage?<\/strong> <p class=\"schema-faq-answer\">No, it must be a percentage. But you can simply figure out the fixed amount you want to take off then work out what that would be in a percentage. \ud83d\ude42<br\/><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1608558231413\"><strong class=\"schema-faq-question\">Can I create different coupons for different payment options in the same package? I want 15% off the pay in full option, but 10% off the three-pay option.<\/strong> <p class=\"schema-faq-answer\">No, if you want to do this you\u2019d need to create different packages for the different payment options.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1608558255000\"><strong class=\"schema-faq-question\">How do coupons work for subscriptions or payment plans?<\/strong> <p class=\"schema-faq-answer\">Coupons will take the same amount off every monthly payment for the entirety of the package.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1608558266932\"><strong class=\"schema-faq-question\">Do my clients see the coupon code field every time?<\/strong> <p class=\"schema-faq-answer\">No! It will only show up if you\u2019ve created a coupon for that package. (Cool huh?)<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1608558280363\"><strong class=\"schema-faq-question\">Can I create multiple codes for the same package?<\/strong> <p class=\"schema-faq-answer\">Yes, as many as you like!<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1608558305905\"><strong class=\"schema-faq-question\">Can I use coupon codes to offer free packages?<\/strong> <p class=\"schema-faq-answer\">Yes! Just set the percentage off to 100%.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1753202235365\"><strong class=\"schema-faq-question\">How do I delete a coupon code? <\/strong> <p class=\"schema-faq-answer\">Click into the coupon details from the <strong>Purchase Options &amp; Pricing<\/strong> tab. You won&#8217;t be able to change the coupon, but you can delete it. <br\/><br\/><img loading=\"lazy\" decoding=\"async\" width=\"934\" height=\"1124\" src=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2025-07-22-at-12.39.00.png\" class=\"attachment-full size-full\" alt=\"\" style=\"max-width: 100%; height: auto;\" srcset=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2025-07-22-at-12.39.00.png 934w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2025-07-22-at-12.39.00-249x300.png 249w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2025-07-22-at-12.39.00-851x1024.png 851w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2025-07-22-at-12.39.00-768x924.png 768w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2025-07-22-at-12.39.00-42x50.png 42w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2025-07-22-at-12.39.00-50x60.png 50w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2025-07-22-at-12.39.00-83x100.png 83w\" sizes=\"auto, (max-width: 934px) 100vw, 934px\" \/><\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1608558318659\"><strong class=\"schema-faq-question\">What happens when I delete a coupon code?<\/strong> <p class=\"schema-faq-answer\">When you delete a coupon code, it will no longer work for new clients to apply to purchase. <br\/><br\/>However, payments will remain unchanged for any client who has already used the code. For example, if a client used the code to get 20% off their ongoing subscription, their payments would still charge at the discount price after you archive the coupon.<br\/><br\/><strong>You cannot add a deleted coupon code back to its package.<\/strong> If you want to add a discount back to a package, it&#8217;ll need to be a different code. (Or, you can make a new package and re-use the original coupon code.)<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1637850192764\"><strong class=\"schema-faq-question\">How can I create a gift certificate? <\/strong> <p class=\"schema-faq-answer\">To create a gift certificate, create a 100% off coupon code then share the code as the gift certificate. If you would like it to work for multiple packages, you will need to create the same coupon code across packages.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1640271035429\"><strong class=\"schema-faq-question\">Can existing customers add a coupon code?<\/strong> <p class=\"schema-faq-answer\">Customers cannot add a coupon after they&#8217;ve paid. Coupons cannot be added to an existing payment plan or subscription package. <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1664993984038\"><strong class=\"schema-faq-question\">Oooops, I just deleted a coupon and want it back, what do I do now?<\/strong> <p class=\"schema-faq-answer\">It&#8217;s not possible to re-create the same coupon code on the same package if you deleted it. <br\/><br\/>Our best advice is to make a new coupon with a different code (it can be the same percentage off as the original). <br\/><br\/>You could also delete the current package and create a new package to which you&#8217;ll add the old coupon code. <br\/><br\/>Keep in mind this will only work if you <strong>create a new package<\/strong> and will not work if you clone it! <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1685568487669\"><strong class=\"schema-faq-question\">I use PayPal &#8212; how do I create a coupon code?<\/strong> <p class=\"schema-faq-answer\">You can&#8217;t. You&#8217;ll need Stripe as your payment processor in order to use coupons. <br\/><br\/><strong>Not gonna happen. Any other ideas? <\/strong><br\/>You could consider making an invite-only copy of the package with a discounted price, and sharing that with a client; or you could offer a <a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/how-to-create-several-pricing-options-for-the-same-package-pay-in-full-discount\/\" target=\"_blank\" rel=\"noreferrer noopener\">second price<\/a> on that package (and remove the lower price once the client has checked out)! <\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1711649615461\"><strong class=\"schema-faq-question\">Can I see which purchases used a coupon? <\/strong> <p class=\"schema-faq-answer\">Yes! If you click into the client&#8217;s purchase record, you&#8217;ll see the coupon listed with all the other info:<br\/><img loading=\"lazy\" decoding=\"async\" width=\"2098\" height=\"1740\" src=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2024-03-28-at-12.10.26.jpeg\" class=\"attachment-full size-full\" alt=\"package receipt page with orange box around coupon line\" style=\"max-width: 100%; height: auto;\" srcset=\"https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2024-03-28-at-12.10.26.jpeg 2098w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2024-03-28-at-12.10.26-300x249.jpeg 300w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2024-03-28-at-12.10.26-1024x849.jpeg 1024w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2024-03-28-at-12.10.26-768x637.jpeg 768w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2024-03-28-at-12.10.26-50x41.jpeg 50w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2024-03-28-at-12.10.26-1536x1274.jpeg 1536w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2024-03-28-at-12.10.26-2048x1699.jpeg 2048w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2024-03-28-at-12.10.26-60x50.jpeg 60w, https:\/\/paperbell.com\/support\/wp-content\/uploads\/2020\/12\/CleanShot-2024-03-28-at-12.10.26-100x83.jpeg 100w\" sizes=\"auto, (max-width: 2098px) 100vw, 2098px\" \/><\/p> <\/div> <\/div>\n\n\n\n\n\n<p><em>keywords: discount code, offer code, coupon, voucher, limited time offer, promotion, promo code, gifting, gift card, gift certificate<\/em>, <em>apply credit<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>First let&#8217;s talk about why you&#8217;d want to use coupon codes: The most obvious reason is to have a promotion &#8212; say, 20% off, hosting a limited-time seasonal sale, etc.&nbsp; You can also use a coupon code to let clients access packages for free. This is what you&#8217;ll do if&#8230;<\/p>\n","protected":false},"author":1,"template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[17],"ht-kb-tag":[],"class_list":["post-367","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-walkthrough"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Coupon Codes - Paperbell Support<\/title>\n<meta name=\"description\" content=\"First let&#039;s talk about why you&#039;d want to use coupon codes: The most obvious reason is to have a promotion -- say, 20% off, hosting a limited-time seasonal\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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do my clients enter the code?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"After scheduling their appointment, clients can enter their coupon code when confirming their payment. It looks like this:\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558203972\",\"position\":2,\"url\":\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558203972\",\"name\":\"How can I make a code that applies to more than one package?\u00a0\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"You can use the same coupon code across different packages, but you\u2019ll need to re-create it for every package.<br\/>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558221861\",\"position\":3,\"url\":\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558221861\",\"name\":\"Can I create a fixed amount off instead of a percentage?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, it must be a percentage. But you can simply figure out the fixed amount you want to take off then work out what that would be in a percentage. :)<br\/>\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558231413\",\"position\":4,\"url\":\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558231413\",\"name\":\"Can I create different coupons for different payment options in the same package? 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It will only show up if you\u2019ve created a coupon for that package. (Cool huh?)\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558280363\",\"position\":7,\"url\":\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558280363\",\"name\":\"Can I create multiple codes for the same package?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, as many as you like!\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558305905\",\"position\":8,\"url\":\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558305905\",\"name\":\"Can I use coupon codes to offer free packages?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes! 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For example, if a client used the code to get 20% off their ongoing subscription, their payments would still charge at the discount price after you archive the coupon.<br\/><br\/><strong>You cannot add a deleted coupon code back to its package.<\/strong> If you want to add a discount back to a package, it'll need to be a different code. (Or, you can make a new package and re-use the original coupon code.)\",\"inLanguage\":\"en-US\"},\"inLanguage\":\"en-US\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1637850192764\",\"position\":11,\"url\":\"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1637850192764\",\"name\":\"How can I create a gift certificate?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To create a gift certificate, create a 100% off coupon code then share the code as the gift certificate. 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It looks like this:","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558203972","position":2,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558203972","name":"How can I make a code that applies to more than one package?\u00a0","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can use the same coupon code across different packages, but you\u2019ll need to re-create it for every package.<br\/>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558221861","position":3,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558221861","name":"Can I create a fixed amount off instead of a percentage?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No, it must be a percentage. But you can simply figure out the fixed amount you want to take off then work out what that would be in a percentage. :)<br\/>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558231413","position":4,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558231413","name":"Can I create different coupons for different payment options in the same package? I want 15% off the pay in full option, but 10% off the three-pay option.","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No, if you want to do this you\u2019d need to create different packages for the different payment options.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558255000","position":5,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558255000","name":"How do coupons work for subscriptions or payment plans?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Coupons will take the same amount off every monthly payment for the entirety of the package.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558266932","position":6,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558266932","name":"Do my clients see the coupon code field every time?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No! It will only show up if you\u2019ve created a coupon for that package. (Cool huh?)","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558280363","position":7,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558280363","name":"Can I create multiple codes for the same package?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, as many as you like!","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558305905","position":8,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558305905","name":"Can I use coupon codes to offer free packages?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes! Just set the percentage off to 100%.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1753202235365","position":9,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1753202235365","name":"How do I delete a coupon code?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Click into the coupon details from the <strong>Purchase Options &amp; Pricing<\/strong> tab. You won't be able to change the coupon, but you can delete it. <br\/><br\/>","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558318659","position":10,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1608558318659","name":"What happens when I delete a coupon code?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"When you delete a coupon code, it will no longer work for new clients to apply to purchase. <br\/><br\/>However, payments will remain unchanged for any client who has already used the code. For example, if a client used the code to get 20% off their ongoing subscription, their payments would still charge at the discount price after you archive the coupon.<br\/><br\/><strong>You cannot add a deleted coupon code back to its package.<\/strong> If you want to add a discount back to a package, it'll need to be a different code. (Or, you can make a new package and re-use the original coupon code.)","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1637850192764","position":11,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1637850192764","name":"How can I create a gift certificate?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To create a gift certificate, create a 100% off coupon code then share the code as the gift certificate. If you would like it to work for multiple packages, you will need to create the same coupon code across packages.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1640271035429","position":12,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1640271035429","name":"Can existing customers add a coupon code?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Customers cannot add a coupon after they've paid. Coupons cannot be added to an existing payment plan or subscription package. ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1664993984038","position":13,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1664993984038","name":"Oooops, I just deleted a coupon and want it back, what do I do now?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"It's not possible to re-create the same coupon code on the same package if you deleted it. <br\/><br\/>Our best advice is to make a new coupon with a different code (it can be the same percentage off as the original). <br\/><br\/>You could also delete the current package and create a new package to which you'll add the old coupon code. <br\/><br\/>Keep in mind this will only work if you <strong>create a new package<\/strong> and will not work if you clone it! ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1685568487669","position":14,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1685568487669","name":"I use PayPal -- how do I create a coupon code?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You can't. You'll need Stripe as your payment processor in order to use coupons. <br\/><br\/><strong>Not gonna happen. Any other ideas? <\/strong><br\/>You could consider making an invite-only copy of the package with a discounted price, and sharing that with a client; or you could offer a <a href=\"https:\/\/paperbell.com\/support\/knowledge-base\/how-to-create-several-pricing-options-for-the-same-package-pay-in-full-discount\/\" target=\"_blank\" rel=\"noreferrer noopener\">second price<\/a> on that package (and remove the lower price once the client has checked out)! ","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1711649615461","position":15,"url":"https:\/\/paperbell.com\/support\/knowledge-base\/how-do-coupon-codes-work\/#faq-question-1711649615461","name":"Can I see which purchases used a coupon?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes! If you click into the client's purchase record, you'll see the coupon listed with all the other info:<br\/>","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/paperbell.com\/support\/wp-json\/wp\/v2\/ht-kb\/367","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/paperbell.com\/support\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/paperbell.com\/support\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/paperbell.com\/support\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":24,"href":"https:\/\/paperbell.com\/support\/wp-json\/wp\/v2\/ht-kb\/367\/revisions"}],"predecessor-version":[{"id":3262,"href":"https:\/\/paperbell.com\/support\/wp-json\/wp\/v2\/ht-kb\/367\/revisions\/3262"}],"wp:attachment":[{"href":"https:\/\/paperbell.com\/support\/wp-json\/wp\/v2\/media?parent=367"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/paperbell.com\/support\/wp-json\/wp\/v2\/ht-kb-category?post=367"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/paperbell.com\/support\/wp-json\/wp\/v2\/ht-kb-tag?post=367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}